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Connect your tools, simplify your administrative tasks, and respond to your clients more efficiently. Altentia supports you from the selection of your first process to its deployment, with monitoring tailored to your business.
- 1Customer requestWhatsApp, form, email
- 2Qualificationagreed questions, sorting by need
- 3CRMrecord created, sales representative notified
- ✓Human oversightvalidation before any sensitive action
- 4Follow-upreminders based on your rules
What would you like to simplify?
Effective automation begins with a concrete problem. Here are the three we encounter most frequently with SMEs.
Handling Recurring Inquiries
The same questions come up every day via WhatsApp, email, or the website: business hours, pricing, availability, and order tracking. Every manual response takes time, and evening inquiries often have to wait until the next day.
Desired Result: immediate responses to common questions, allowing your teams to focus on the inquiries that truly matter.
Track Leads and Quotes
A quote sent without a follow-up is often a lost opportunity. Requests arrive through multiple channels, scattered across emails and phones, leaving no one with a comprehensive overview.
Desired Result: every request recorded in the right place, assigned to the right person, and followed up according to rules you have defined.
Eliminate Administrative Redundancy
Manually entering an invoice into accounting software, duplicating an appointment across two calendars, or compiling a weekly report by hand: these tasks add no value and lead to errors.
Desired Result: information entered once and automatically transmitted to the necessary tools, with human oversight where required.
Our AI and automation solutions
Three families of solutions, from the most common to the most specific. The three launch offers are detailed just below.
The three launch offers
Business Workflows
The problem addressed: poor information flow between your tools and repetitive manual tasks.
What we do: we connect your applications and define the logic for each step with you — record creation, document delivery, alerts, approvals.
Tools involved: messaging, calendars, CRM, invoicing, spreadsheets, e-commerce, depending on your existing stack.
Main limitation: tools without a connection interface (API) may restrict automation; we verify this before providing a quote.
WhatsApp and Website Assistant
The problem addressed: a high volume of incoming requests, often repetitive, which cannot be answered at all hours.
What we do: an assistant that responds based on your validated content, asks the right questions, suggests a time slot, and forwards the request to your team whenever necessary.
Tools involved: WhatsApp Business, your website, your calendar, and your CRM.
Main limitation: the assistant only responds to what it knows; outside its scope, it hands over to a human agent.
CRM and Follow-ups
The problem addressed: forgotten prospects, unanswered quotes, and sales tracking that relies on individual memory.
What we do: every request becomes a comprehensive record, assigned according to your rules, with scheduled follow-ups and a searchable history.
Tools involved: your current CRM or a new CRM implementation, forms, email, WhatsApp.
Main limitation: follow-ups comply with your prospects’ contact agreements; we do not implement unsolicited mass mailings.
More advanced solutions — voice agents, large-scale document processing, internal assistants based on your own documents — are evaluated on a case-by-case basis: custom projects following a feasibility study.
Three operational examples
These scenarios illustrate the logic of an automation. They are operational examples, not client references.
Operational Example
Service Company
- A website form is submitted.
- The assistant asks two or three qualification questions.
- A lead record is created in the CRM with the responses.
- The relevant sales representative receives a notification.
- A follow-up is sent according to agreed rules if the lead does not progress.
How it works
Appointment-based activity
- A request is received via WhatsApp.
- The assistant suggests available time slots.
- The client chooses; a confirmation is sent.
- A reminder is sent the day before.
- If the request is out of scope, it is transferred to the team.
Operational Example
Administrative Management
- A PDF invoice is received via email.
- Relevant fields are extracted: supplier, amount, date, reference.
- A user reviews and validates with a single click.
- The data is exported to the designated software.
- An anomaly triggers an alert instead of an export.
A progressive implementation
We do not deploy everything at once. Each stage is validated with you before moving to the next.
Your data and your teams stay in place
Limited access. Each automation only accesses the data it needs, using dedicated credentials that you can revoke.
Human validation. Sensitive operations — such as sending to a client, accounting entries, or deletions — undergo a human review step for as long as you require.
Choice of providers. We disclose which third-party services are used (AI models, messaging, hosting) and select them in collaboration with you. You are kept informed of where your data is processed.
Your workflows remain yours. Automations are documented and exportable. Should the collaboration end, the handover is stipulated in the contract, subject to the licensing terms of the tools used.
Our custom solutions upon request
Each project is quoted after a study of your requirements. The three offers below describe typical scopes; their exact content is defined in collaboration with you.
Reception
Upon request
WhatsApp or website assistant, FAQ handling, and lead forwarding to your team.
To be defined together: channels, languages, reference content, expected volumes.
Not included unless specified in the quote: WhatsApp messaging fees, AI model costs, hosting.
Pipeline
Upon request
Lead qualification, CRM integration, and prospect tracking with scheduled follow-ups.
To be defined together: lead sources, attribution rules, follow-up sequences, integrations.
Not included unless specified in the quote: CRM license, sending fees, AI model costs.
Operations
Upon request
Administrative workflows, data circulation between your tools, and automated reporting.
To be defined together: affected processes, tools to be connected, volumes, human validation points.
Not included unless specified in the quote: third-party tool licenses, hosting, development of missing APIs.
Get an estimate
Indicative estimate excl. VAT, to be confirmed after analysis of your requirements. The final amount depends on the scope and the accepted quote.
Factors affecting the budget: the number of processes and tools, the complexity of integrations, data quality and volume, channels and languages, the level of customization, hosting, maintenance, and the desired level of support.
Implementation covers scoping, configuration, testing, documentation, and onboarding. Ongoing support, if selected, covers monitoring, maintenance, and adjustments within the scope of the quote. Costs for AI models, WhatsApp messages, telephony, licenses, and hosting are separate unless otherwise specified in the quote. No mandatory subscriptions are imposed: durations and conditions are agreed upon in the quote.
Frequently Asked Questions
A workflow chains precise actions based on fixed rules: a request arrives, a record is created, a notification is sent. It always performs the same task in a predictable manner. An AI assistant understands a freely formulated request and responds using content that you have validated. The two are often combined: the assistant qualifies, and the workflow executes.
No, in the vast majority of cases. We start with the tools you already use and integrate them. A change of tool is only proposed if an essential feature is missing, and it is discussed with you before the quote.
Generally, yes. Most modern CRMs, calendars, and websites feature a login interface. We verify this capability for each tool during the diagnostic phase; if a software does not allow for a connection, we will inform you and propose an alternative.
This depends on the selected tool and is verified through tests using your actual exchanges. French is well-covered; Arabic and Darija yield variable results depending on the models and your industry-specific vocabulary. We conduct testing before committing and do not guarantee all languages for every offer.
No automation is infallible. That is why sensitive operations are subject to human oversight, and why every workflow includes an alert in the event of an anomaly rather than executing a blind action. In case of an error, a team member is notified, the action is resumed manually, and the rule is corrected.
Installation includes scoping, configuration, testing, basic documentation, and team onboarding. Support services, if selected, include operational monitoring, maintenance, and adjustments within the agreed scope. Exact details are specified in the quote.
They are separate, unless explicitly stated in the quote. These costs depend on your actual usage (number of messages, requests, documents) and are billed by the respective providers. We will provide you with estimated figures before commencement.
Yes. The delivery of workflows, their documentation, and your data is provided for in the contract. Certain limitations depend on third-party tool licenses: a workflow designed in a specific software is exported in that software’s format.
Following the diagnostic phase, we define the agreed scope: processes, tools, volumes, validation points, deliverables, and any subsequent monitoring. The quote details what is included, what is excluded, and any anticipated third-party costs. No work begins without your written approval.
No. An estimate provides a rough order of magnitude based on assumptions. Only the accepted quote, established after analyzing your requirements, is binding for both parties.
Which process is taking up too much of your time?
Describe your needs: we will help you define an initial concrete project.
Do you also have a website project? Explore our web development services. To secure access and host integrations, our IT security and cloud computing services complete this offering. Download the Altentia catalogue.