FAQ: Your IT problems solved

ALTENTIA’s IT support service is designed to help users resolve technical issues quickly and efficiently. We offer a comprehensive range of services for desktops, laptops, tablets, and smartphones, as well as for home and corporate networks.

You can contact ALTENTIA support using our online contact form, by phone at 0708158383, or by email at client@altentia.com.

Yes, at ALTENTIA, we offer remote assistance to resolve our clients’ IT issues. Our qualified technicians can connect remotely to your computer to diagnose and resolve problems quickly and efficiently.

First and foremost, you should never be without security protection on your computer. Free antivirus software often has very low detection rates. Call us and we will be happy to inform you about the latest security software we recommend and sell to all our clients for protection against spyware, malware, and viruses.

In simple terms, ALTENTIA> Managed IT Services mean that we take care of all your information technology needs. We manage everything from hardware and software procurement, installation, and technical support to IT staffing. This also means that ALTENTIA acts as your go-to advisory and support team, ensuring scheduled maintenance and upgrades of your systems, as well as emergency assistance to keep your business running.

Cloud backup, also known as online backup, is the process by which your on-site backups are transferred to an off-site server every night. The server is located in a secure data center in Perth. Cloud backup eliminates the need for someone to take a backup home each night. It is more secure, reliable, and easier to manage and monitor.

We work with every client to establish specific expectations. Our measurable service levels specify clear consequences in the event that agreed-upon expectations are not met.

ALTENTIA’s IT support service is designed to help users resolve technical issues quickly and efficiently. We offer a comprehensive range of services for computers, laptops, tablets, and smartphones, as well as for home and corporate networks.

Altentia’s support service is available 24/7 to answer all your questions and resolve any IT issues you may encounter.

Yes, we offer a warranty on all our services to ensure customer satisfaction. If you encounter any issues with our services, please contact us immediately for assistance.

Whenever possible, note all information regarding error messages and take screenshots of the issue. Then, attempt to reproduce the problem. Often, closing the program and restarting the computer to reset the system can be helpful and may resolve the issue.

Our service model utilizes fixed monthly fees based on the size and complexity of your specific network. Once contracted, your managed IT services will cover the maintenance and support of every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

No problem! We offer scalable solutions that can be customized to meet your specific needs. Whether you require a comprehensive suite of managed IT services and consulting, security solutions, or technical support, Altentia makes it easy with an affordable and personalized flat-rate service plan.

Flat-rate billing allows you to budget your IT expenses so you can focus more on your core business objectives. We customize each service package for your unique business, ensuring you only pay for what you need. Altentia is your “one-stop shop” for all your managed IT service needs. And we do all this for a fixed monthly cost – we don’t profit from your downtime!

We Are Proud to be “Ecosystem Agnostic”: Whether You Use Google Apps or Office365, Windows or Mac, Android or iOS, We Will Support Your Team. Need to Install an On-Premise Server or Host One Virtually on Amazon or Azure? We Have You Covered. Need to Migrate from One Ecosystem to Another? We Will Be There for You.